Merah44 is committed to protecting the privacy and personal data of every user on our platform. This policy clearly explains how we collect, use, store and protect your information.
Our Commitment Your Privacy Matters
Six core pillars that shape merah44's approach to protecting every user's data and privacy.
All data transmitted between your device and merah44 servers is protected with 256-bit SSL encryption — the same standard used by leading banking institutions in Malaysia.
Merah44 does not sell, rent or transfer your personal data to third parties for marketing purposes without your consent. Your data is used solely for legitimate platform operations.
All user data is stored on servers protected by strict access controls, multi-layered firewalls, and round-the-clock real-time threat monitoring systems.
You have the right to access, correct, transfer, or request deletion of your personal data at any time. merah44 makes this easy through 24/7 customer support.
Merah44 uses cookies solely to improve the user experience and for internal analytics purposes. You can manage your cookie settings through your browser settings at any time.
Merah44's privacy policy is drafted in compliance with Malaysia's Personal Data Protection Act (PDPA) 2010 and internationally recognised data protection standards.
Merah44 ("we", "Platform" or "merah44") values the privacy of every individual who uses our platform. This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you access or use the merah44 website, mobile app and all related services.
This policy applies to all merah44 platform users regardless of how you access the platform — whether via web browser, Android app, iOS app, or any other access method provided by merah44.
By registering an account, logging in, or continuing to use the merah44 platform, you confirm that you have read and understood this Privacy Policy and agree to how we process your personal data as described herein.
Merah44 only collects data that is genuinely necessary to deliver our services safely and effectively. The following are the main categories of data we collect:
| Data Categories | Example Information | Purpose of Collection |
|---|---|---|
| Identity Information | Full name, date of birth, identification card number | Identity verification (KYC), legal compliance |
| Contact Information | Phone number, email address | Account communications, transaction notifications |
| Financial Information | Bank account number, bank name, eWallet details | Processing of deposits and withdrawals |
| Verification Documents | Copies of identification card, passport, driving licence | KYC process, fraud prevention |
| Account Information | Username, password (hashed), account preferences | Login verification, account security |
When you use the merah44 platform, we automatically collect certain technical information to ensure the platform operates smoothly and securely:
In certain circumstances, merah44 may receive data about you from trusted third parties, including identity verification service providers, payment providers, and anti-fraud partners. This data is used solely to verify your identity and protect the security of your account.
Merah44 uses your personal data solely for lawful and necessary purposes. We do not process your data for purposes unrelated to platform operations without your prior consent.
With your consent, merah44 may use your contact information to inform you about promotions, bonus offers, and the latest platform news. You may withdraw this consent at any time by contacting our support team or through your account settings. Withdrawing consent will not affect your eligibility to use the platform.
Merah44 does not sell or rent your personal data to any third party. However, there are limited situations where we need to share your data with certain parties to keep the platform operating properly and to comply with the law:
Merah44 works with trusted third-party service providers to support platform operations, including:
All third-party service providers are required to comply with strict data protection standards and may only use your data for the purposes specified in their service agreements with merah44.
Merah44 will disclose your personal data to the relevant authorities when required by law, court order or a lawful law enforcement directive. This includes investigations related to money laundering, fraud or other financial crimes.
Merah44 retains your personal data for as long as necessary to fulfil the purpose for which it was collected, or as required by law. In general:
Merah44 implements a range of technical and organisational security measures to protect your data from unauthorised access, loss, destruction or accidental disclosure:
In the event of a data security breach affecting your personal information, merah44 will notify you and the relevant authorities within the timeframe required by law. We will take immediate steps to contain the breach and prevent further harm.
Merah44 uses cookies and similar tracking technologies to enhance your experience on the platform and to understand how users interact with our services.
You can control and manage cookies through your browser settings. Note that disabling essential cookies may affect platform functionality. Most modern browsers allow you to view, delete, and block cookies from specific websites via the settings menu.
Under Malaysia's Personal Data Protection Act (PDPA) and merah44's policy, you have the following rights regarding your personal data:
You have the right to request a copy of the personal data we hold about you. We will provide this information within a reasonable timeframe.
If your personal data is inaccurate or incomplete, you have the right to request a correction. You may also update your profile information through your account settings.
In certain circumstances, you have the right to request deletion of your personal data, subject to our legal obligations to retain certain records.
You have the right to request that we restrict the processing of your personal data under certain circumstances as defined by law.
You have the right to receive your personal data in a structured, machine-readable format for transfer to another service provider.
You have the right to object to the processing of your personal data for direct marketing purposes. We will fully honour such objections.
The merah44 platform is strictly for users aged 18 and above. We do not knowingly collect or process personal data of individuals under the age of 18. Should we become aware that a child's data has been collected without our knowledge, we will take immediate steps to delete that data and close the relevant account.
If you are a parent or guardian and believe your child has registered an account with merah44 without permission, please contact us immediately so we can take the appropriate action.
In the course of its operations, merah44 may transfer your personal data to servers or service providers located outside Malaysia. Any such transfer is only carried out where adequate safeguards are in place to ensure your data remains secure and protected to a standard equivalent to or higher than Malaysia's PDPA.
The safeguards we apply to international data transfers include legally binding data processing agreements, internationally recognised standard contractual clauses, and verification that the transfer destination maintains adequate data protection laws.
Merah44 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, new legal requirements or platform improvements. The latest update date is always displayed at the top of this page.
For material amendments — meaning significant changes that affect how we process your data — merah44 will notify you via in-platform notifications or email before the changes take effect. Continued use of the platform after the effective date of any amendment constitutes your acceptance of the updated policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or how merah44 handles your personal data, please contact us through the following channels:
The merah44 privacy team will endeavour to respond to all enquiries within 3 business days. For more complex requests such as data access or deletion, the processing period is up to 30 business days.
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